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HELP CENTER

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Hotels

Find resources on creating a digital guest directory, offering contactless check-in, and promoting hotel services and amenities.

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Vacation Rentals

Find resources on managing guest bookings, providing clear house instructions, and offering local recommendations.

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Service providers

Find resources on creating your services, collaborating with hotels and vacation rentals, and enhancing your communications.

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HELP CENTER

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Faqs

Frequently Asked Question

The free trial gives you 30-day access to all the premium features of Tourmie, such as the guest guide, online check-in, guest requests, upsells & cross-sells, local area guide, live chat and more.

Yes, you can increase or decrease the number of your properties or rooms, as well as add extra features to your subscription, at any time. To make any changes, go to Settings > Subscription.

No. You can sign up for Tourmie and start your 30-day free trial without entering your card details. To continue using our premium features after the end of the free trial period, then you will need to enter your card details.

We accept all major credit/debit cards, such as Visa, Mastercard, American Express, Discover & Diners, China UnionPay (CUP) and Japan Credit Bureau (JCB).

  • If you’ve not entered your card details, then you’ll not be able to use the premium features of Tourmie after the free trial ends. You’ll also lose access to any content you have inserted (Don’t worry! We keep everything safe with us for when you decide to upgrade to Premium).
  • If you’ve entered your card details before the free trial ends, then your subscription will automatically be renewed and your card will be charged with the monthly subscription amount.

Yes, we can provide you with setup assistance at an extra cost that depends on the number of your properties or rooms. To learn more, contact us.

Yes, you can cancel your Tourmie subscription at any time. To cancel your subscription, contact us.